Most frequently asked questions

If you don’t find the answers to your questions below, please contact us and we’ll be in touch.

  • We currently accept Aetna, Medical Mutual, Anthem, and United Health/Optum insurances. We are happy to provide a monthly Superbill for possible out-of-network reimbursement from other insurances.

  • Insurance can be very confusing so we encourage clients to confirm with their insurance company that we are an in-network provider using Tax Identification Number 841730928 and to ask what their coverage is for outpatient mental health services in an office setting (codes 90791 and 90837).

  • Yes, we hold this policy as a way to keep structure in our days and make sure that we have room to fit all clients into our schedules.

    We kindly ask for 24-hours notice from our appointment time to make any changes and are true to the 24-hours. For appointments cancelled within 24-hours, the client will be responsible for a late cancellation fee of $75. For those who fail to show for their appointment, they will be responsible for their full session fee $125-$175 (not their co-pay or insurance fee).

  • In Session does not accept EAPs despite the fact that we may be listed as doing so by some insurance companies.

  • We accept payment at the time of service in cash or via major credit cards. We are also happy to accept payment from Health Savings Accounts and Flexible Spending Accounts.

  • We do not at this time though we are currently developing ways to offer free to low cost therapy and other services.

  • As part of our desire to provide the best care possible, therapists have total autonomy with their schedules so hours vary. Your therapist will discuss their hours with you at initial contact to make sure the hours will work for you as well.